Returns and Refunds at Biggin Hill Florist
Our Promise: Fresh Flowers Guaranteed in Biggin Hill
At Biggin Hill Florist, we take immense pride in delivering beautiful, fresh flowers to the homes and businesses across Biggin Hill and the surrounding area. We ensure every arrangement meets our high standards for quality and freshness. When you choose us, you’re choosing a trusted local florist dedicated to customer satisfaction.
Damaged-on-Arrival Policy
We do everything we can to guarantee your flowers arrive in perfect condition. However, on rare occasions, an arrangement may be damaged in transit. If your order arrives with visible damage, we kindly ask that you notify us as soon as possible on the day of delivery or within 24 hours. Please keep the flowers and packaging intact, as this will help us quickly resolve the issue. We may request a photo of the flowers to help speed up the process and improve our service.
Freshness Window
Your satisfaction is at the heart of our business. All flowers from Biggin Hill Florist are covered by our Fresh Flowers Guarantee. Our arrangements are created from the freshest blooms available and are expected to look their best for a minimum of five days from the date of delivery, provided they are properly cared for according to the guidelines included with your bouquet. If you are unsatisfied with the freshness of your flowers within this window, please contact us promptly so we can address your concerns.
Refund and Replacement Options
We believe you deserve to be delighted with your flowers. If your flowers are damaged, wilt prematurely, or fail to meet your expectations for any reason within the guaranteed freshness window, we offer the following remedies:
- Replacement: We can send a new, fresh flower arrangement to the original recipient at no extra cost.
- Refund: If a replacement is not suitable, we are happy to issue a full or partial refund, depending on the situation.
These remedies are provided at our discretion once we have assessed your claim. Please get in touch promptly if you experience any issues, so we can provide an appropriate solution as soon as possible.
How to Make a Complaint
We are committed to providing excellent customer service to our local Biggin Hill community. If you are unhappy with any aspect of our service or products, we want to hear from you. Your feedback allows us to continually improve. We recommend reaching out as soon as possible after your delivery if you would like to raise a concern or make a complaint. Please provide your order details and, if possible, photographs of the issue to ensure a swift and fair resolution.
Our team will carefully investigate your complaint and aim to respond quickly—usually within two working days. Rest assured, every complaint is taken seriously and handled with care, so you can shop with confidence at Biggin Hill Florist.
Trusted Local Florist, Here to Help
Biggin Hill Florist has built a strong reputation for delivering fresh, high-quality flowers and reliable service to households and businesses in and around Biggin Hill. Your satisfaction is our top priority. We value your feedback and look forward to serving you with beautiful flowers and friendly, professional service every time.
