Welcome to Biggin Hill Florist’s Terms and Conditions. These terms govern your use and purchases on our e-commerce website for flower delivery services. Please read them carefully before placing an order. By using our online store, you agree to these Terms and Conditions. These Terms apply to all customers in Biggin Hill and the surrounding areas.
Biggin Hill Florist is an independent local florist providing high-quality flower arrangements and delivery services in Biggin Hill and neighbouring communities. Our online shop offers a seamless ordering process, allowing you to select and send fresh flowers for any occasion across the local region.
To make a purchase through the Biggin Hill Florist website, please follow the online steps below:
Once received, you will get an automated email confirmation that your order has been placed. Please check your order details are accurate, including recipient information and delivery date. If you spot any errors, contact us as soon as possible for amendments.
All orders are subject to acceptance by Biggin Hill Florist. Acceptance occurs only when you receive an explicit confirmation from us that your order has been processed. We reserve the right to refuse or cancel orders at our sole discretion (for example, if your requested delivery area is beyond our reach, in cases of stock unavailability, or due to suspected fraudulent activity). In such instances, you will be notified and any payment authorised or made will be refunded.
Payment for all orders must be made at the time of purchase using the payment methods accepted on our website, which may include credit and debit cards, and other secure online payment options. By placing an order, you confirm that you are authorised to use the selected payment method. All prices displayed are in British Pounds Sterling (GBP) and inclusive of VAT where applicable.
If a payment is declined or unauthorised, Biggin Hill Florist has the right to halt delivery or cancel the order until valid payment has been received.
Biggin Hill Florist provides flower delivery to addresses in Biggin Hill and adjacent areas. Please ensure you enter accurate delivery details to avoid delays. Deliveries are typically made during business hours, and we cannot guarantee exact delivery times. In case the recipient is not available, flowers may be left in a safe place, with a neighbour, or a re-delivery may be attempted depending on circumstances.
Delivery charges may apply based on the recipient’s distance from our shop and are clearly stated during checkout. We deliver on specified days as indicated on the order page, excluding certain public holidays unless otherwise noted.
We strive to deliver your order on your preferred date; however, circumstances beyond our control (such as severe weather, road delays, or high seasonal demand) may result in delivery delays. We cannot accept liability for such delays but will communicate any issues as soon as possible.
Due to the nature of fresh flowers and seasonal availability, it may occasionally be necessary to substitute certain blooms or foliage with similar items of equal or greater value and quality. In such instances, we endeavour to match the chosen colour scheme and overall style of your order. If the substitution is significant, we will contact you using the details provided at checkout.
We understand that circumstances can change. Orders can be amended or cancelled at no extra cost up to 24 hours prior to the scheduled delivery date. To request a change or cancellation, please notify us promptly quoting your order reference. For same-day or next-day delivery orders, amendments or cancellations may not be possible once the preparation process has begun.
Refunds for cancelled orders will be processed using the original payment method. Please allow up to seven working days for the refund to appear in your account. If you cancel after 24 hours before your delivery, or after preparation/dispatch, Biggin Hill Florist reserves the right to deduct reasonable costs incurred for materials and labour, which may affect the total refund amount.
Due to the perishable nature of our products, returns are handled differently from standard goods. If you are not satisfied with the quality of the flowers received, please contact us within 24 hours of delivery. Provide a description and photographic evidence of the issue so we may address your concerns or offer a suitable solution, such as a replacement or partial refund. We may not be able to consider claims made after this period or where the item has been extensively handled or disposed of.
It is your responsibility to ensure the accuracy of all information supplied at the time of order, including recipient details, delivery address, and special instructions. If you provide incorrect or incomplete information, it may lead to delivery failures and additional charges for redelivery.
After delivery, customers and recipients are responsible for the care of the floral arrangements. Instructions for maintaining the flowers are included with your order and on our website. Once delivered, Biggin Hill Florist cannot accept responsibility for arrangements damaged due to improper care or handling.
Biggin Hill Florist does not exclude or limit liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
To the extent permitted by law, we will not be responsible for losses arising from:
In no event will our total liability exceed the total value of your order.
When you order through the Biggin Hill Florist website, you may be asked to create an account or provide personal details. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. For details on how we handle your personal data, please refer to our Privacy Policy (available on our website).
All content, including photographs, designs, logos, and text on the Biggin Hill Florist website, are the property of Biggin Hill Florist or our licensors. This content is protected by copyright, trademark, and other intellectual property laws. You may use our website and materials only for personal, non-commercial purposes related to browsing or ordering our flower delivery services in Biggin Hill and surrounding areas.
We reserve the right to update or modify these Terms and Conditions at any time. Amendments will be effective once published on this page. Continued use of our website or services constitutes acceptance of any revised Terms and Conditions. We encourage you to review these Terms prior to placing orders.
These Terms and Conditions, and any contracts formed with Biggin Hill Florist for flower delivery in Biggin Hill, are governed by the laws of England and Wales. Any disputes arising from your use of our website or purchase of our products will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions regarding these Terms and Conditions, or wish to contact us about orders for flower delivery in Biggin Hill or the surrounding areas, please use the contact form or methods provided on our official website. Our team is happy to assist you with any queries.
These Terms & Conditions apply to all online transactions and flower deliveries fulfilled by Biggin Hill Florist for customers located in Biggin Hill and neighbouring locations served by our shop. By placing an order with Biggin Hill Florist online, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
Thank you for choosing Biggin Hill Florist for your flower delivery needs in Biggin Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Biggin Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Biggin Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
